Title: PennTRAIN - Welcome!
Keywords: transportation, Pennsylvania, PA, public transportation, buses, bus, Harrisburg, penntrain, PENNTRAIN, PennTRAIN
Description: The Pennsylvania Transportation Resource and Information Network (PennTRAIN) provides resources, training, and technical assistance to public and community transportation systems throughout Pennsylvania
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|Date||Sun, 31 Jul 2016 00:58:28 GMT|
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PennTRAIN - Welcome! Home Board Training Register PennTRAIN CalendarAbout UsContact PPTA PennTRAIN Online Training TransitSCORE and PSP Trainings This training is available to all Pennsylvania Department of Transportation Grantees and their transportation providers….free of charge!!! Track 2 and Track 3 Instructor Led Portion has a minimal fee for the two-day class which includes a final exam, certification and graduation ceremony at the Annual Spring Conference. The Instructor Led portion is required to complete the trainings. The Pennsylvania Innovative Leadership Development Program aims to effectively train leaders and managers to proficiently guide transit agencies into the future. In a climate where public funding becomes increasingly scarce, it is important to have in place effective leaders and managers who balance available funding and actively seek ways to improve their transit system. Our new training program offers online training and instructor-led training in three tracks: COMPLETE TRACKS 1, 2 AND 3 TO BE A TRANSITSCORE GRADUATE AND CERTIFIED TO TRAIN COMPLETE TRACK 1 & 2 TO BE A PSP GRADUATE TRACK 1 – CORE TRAINING ONLINE TRAINING This is a pre-requisite course for other tracks but a great core training for all employees. The online program includes Communication Skills 101, Customer Service 101, and an introduction to the transit industry, Transit 101 and more. Communication Skills 101 Communication Skills 101 Introduction Communication Essentials The Effective Communicator Customer Service 101 Customer Service 101 Introduction Customer Service Overview Passenger Sensitivity and Disability Awareness Passenger Assistance Stress Management and Conflict Avoidance Difficult Customer Service Situations Transit 101 Transit 101 Introduction Public Transit Programs Transit Funding, Regulations and Standards The Dispatcher and Scheduler Safety and Security TRACK 2 – PROFESSIONAL SUPERVISOR/MANAGER TRAINING ONLINE TRAINING AND INSTRUCTOR LED TRAINING An online and instructor-led training designed for supervisors and managers. Topics include supervisory skills, managing employees, conflict resolution, performance measurement processes, and more. (Track 1 must be successfully completed prior to enrollment in Track 2. Track 2 must be completed and both "REGISTER" buttons clicked to enroll for the in-person training) Supervisory Skills 101 Supervisory / Leadership Skills 101 Introduction Understanding Organization Policies and Procedures Establishing a Performance-Based Organization Prioritizing and Organizing Your Work Delegating Effectively Resolving Conflict Supervisory Skills 201 Supervisory Skills 201 ILT Supervisory Skills 201 Quiz Managing Employees 101 Managing Employees 101 Introduction Recruiting and Hiring Employees Managing Performance Managing Consequences Coaching and Developing Employees Managing Employees 201 Managing Employees 201 ILT Managing Employees 201 Quiz TRACK 3 – TRANSITSCORE TRAINER For those individuals who want to become trainers within their organizations, Track 3 contains an instructor development program that teaches the concepts necessary to be an effective trainer. (Track 1 and Track 2 must be successfully completed prior to enrollment in Track 3. Track 2 in-person class is not mandatory to enroll in track 3) Instructor Development - ILT Instructor Development ILT Instructor Development Quiz To be authorized to begin the on-line training e-mail Leeann MacWilliams at firstname.lastname@example.org Log in for Online Training ? 2015 Pennsylvania Transportation Resource and Information Network. 600 North Third Street, Fourth Floor, Harrisburg, PA 17101. Phone: 1-800-847-0333.